
Sales Policy
1. Pricing and Availability
- All prices are listed in USD and are subject to change without prior notice.
- Product availability is not guaranteed, and items may become out of stock or discontinued at any time.
- Promotional pricing is valid only during the specified promotional period.
2. Payment Terms
- Full payment is required at the time of purchase.
- Accepted payment methods include major credit cards, debit cards, and other payment methods specified at checkout.
- All transactions are subject to approval and verification by our payment processor.
3. Order Confirmation and Processing
- Once an order is placed, you will receive a confirmation email with your order details.
- Orders are processed within 1-3 business days, excluding weekends and holidays.
- In the event of a delay or an issue with your order, our customer service team will contact you.
4. Shipping and Delivery
- Shipping options and estimated delivery times are provided at checkout.
- We strive to meet delivery estimates, but shipping times are not guaranteed due to carrier delays or other unforeseen circumstances.
- International customers are responsible for any applicable duties, taxes, and customs fees.
5. Returns and Refunds
- Please refer to our Refund and Returns Policy for detailed information on eligible returns and the refund process.
- Return requests must be initiated within the time frame specified in the Refund and Returns Policy.
6. Warranty and Product Guarantees
- Any warranties or guarantees will be specified on the product listing.
- If a product arrives damaged or defective, please contact our customer support team for assistance.
7. Limitations of Liability
- We are not responsible for incorrect shipping information provided by the customer.
- We are not liable for any delays, losses, or damages caused by third-party shipping carriers.
- Any misuse or improper handling of products that leads to damage or injury is the responsibility of the customer.
8. Contact Us
For any questions or concerns related to our sales policy, please contact:
- Email: info@growcity.xyz
- Phone: 307-621-0431