Refund and Returns Policy

1. Refund Eligibility
We strive to ensure customer satisfaction. If you are unsatisfied with your purchase, you may be eligible for a refund if:

  • You have received a defective or damaged product.
  • The item is different from what was ordered.
  • The product is unused, in its original packaging, and returned within 30 days of delivery.

2. Return Process

  • Initiate a Return: Contact our customer service team at info@growcity.xyz within 30 days of receiving your order. Provide your order number, a description of the issue, and photos if applicable.
  • Return Shipping: If the return is due to our error (e.g., wrong or defective item), we will provide a return shipping label. If the return is for any other reason, you may be responsible for return shipping costs.
  • Inspection and Processing: Once the returned item is received, our team will inspect it. If it meets the return criteria, we will process your refund.

3. Refund Timeline

  • Refunds are issued to the original payment method.
  • Please allow up to 14 business days for the refund to appear in your account after it has been processed.

4. Non-Refundable Items

  • Personalized or custom-made products.
  • Items marked as final sale or clearance.
  • Products not returned in their original condition or missing components.

5. Exchanges

  • We do not offer direct exchanges. If you wish to replace an item, please initiate a return and place a new order.

Contact Us
If you have any questions or need assistance, please reach out to our customer support team:

We are here to help ensure a smooth refund and return process.