Delivery Policy

1. Order Processing Time

  • Orders are processed within 1-2 business days (Monday through Friday, excluding holidays).
  • If you place an order after 2 PM (local time), it will begin processing on the next business day.
  • Once processed, orders are handed over to the shipping carrier for delivery.

2. Delivery Methods and Times

  • We offer standard and expedited shipping options at checkout.
  • Delivery times depend on the selected shipping method and your location.
  • Standard shipping typically takes 3–7 business days within the United States.
  • Expedited shipping usually arrives in 1–3 business days.

3. Delivery Charges

  • Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
  • Free standard shipping may be available for orders that meet a specified minimum value. Check our website for current promotions.

4. Tracking and Notifications

  • Once your order ships, you will receive a shipping confirmation email containing a tracking number.
  • You can use this tracking number to monitor the delivery status through the carrier’s website.
  • Please allow up to 24 hours for the tracking information to update after receiving your shipping confirmation.

5. Delivery Issues

  • If your order is delayed beyond the estimated delivery window, please contact us at info@growcity.xyz for assistance.
  • For lost or damaged packages, we will work with the carrier to resolve the issue. Proof of damage may be required for replacement or refund.
  • In cases where a package is marked as “delivered” but not received, please check with household members, neighbors, or the carrier for more details before contacting us.

6. International Delivery

  • At this time, we only ship to locations within the United States.
  • We are exploring international shipping options and hope to offer them in the future.

7. Changes to Delivery Policy

  • We reserve the right to update this Delivery Policy at any time. Any changes will be effective upon posting to our website.
  • Continued use of our website and services following any changes constitutes acceptance of those changes.

Contact Information
If you have questions about our Delivery Policy, please reach out to us: